Fast Facts for Your Stay

A Place for Healing and Compassionate Care

We know that a quiet environment is important to help you rest and heal. Here are a few things that we do to help you get a good night’s sleep:

• For increased quietness and to respect your privacy, we will close the door to your room (especially at night).
• Hallway lights will be dimmed after visiting hours.
• We ask patients and visitors to turn cellphones to vibrate.
• Earplugs are available. Ask your nurse for a pair if you need them.

Cafeteria

Location: first floor

Hours:
Monday through Friday: 7 a.m. to 6:30 p.m.

Saturday/Sunday: 9 a.m. to 6 p.m.

Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for help, press the call button. If you have any questions on how to use the call button, ask a staff member to show you.

Fire Safety

We sometimes have fire drills. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do. To reduce fire risk, minimize the use of electrical devices.

Gift Shop

The hospital’s gift shop is located on the first floor of the North Tower, across from the Information Desk. Cash and credit cards accepted. Hours vary.

Guest Meals

Guests may dine with a patient for an additional fee of $5.00. A My Dining Guest voucher may be purchased in the cafeteria or café.

Hearing Impaired

Telecommunication Device for the Deaf (TDD) phones are available upon request. Interpreter services for sign language are available via computer and webcam.

Hourly Rounding

Our nurses will check on you at least once an hour during the day and once every two hours at night. Your nursing team will ask you about your pain level, bathroom needs, and overall comfort level.

ID Bracelets

You will get an ID bracelet on your wrist to ensure that your correct name and date of birth are available to hospital staff at all times. For your safety, staff will frequently ask you to verify your name and date of birth. We also use various color-coded bracelets to help identify special information, like allergies, to keep you safe.

Interpreters

Telephone interpreter service is available for non-English-speaking patients.

Mail and Flowers

A volunteer will deliver mail and packages to you. Individual florists deliver flowers to patient rooms. Please note that flowers are not allowed in the Intensive Care Unit.

Pastoral Care

We welcome clergy to visit patients. A chapel/quiet room is available on the third floor near the Intensive Care Unit..

Patient Meals

You can order from our At Your Request–Room Service Dining® bedside menu within your prescribed diet. You may order any of your meals between 7:00 a.m. and 6:30 p.m. To order, call ext. FOOD (3663) and let the staff member know your name, room number, and the food you want. A host/hostess will deliver your meal within 45 minutes. If you need help setting up your bed table or opening any containers, please ask your host/hostess.

Personal Belongings and Valuables

Personal care items can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. If you cannot send your valuables home, please speak with your nurse about securing them in the hospital safe.

Photo & Video Policy

To protect your privacy and the privacy of others, please follow these rules for taking photos, videos, and audio recordings (Recordings) and using social media:

• No recordings are allowed without the consent of a staff member.
• Some areas allow no Recordings at all.
• Please respect this guideline.
• Recordings must always respect the privacy of patients and staff.
• Recordings may not interfere with the care of the patient.

Anyone who does not respect these guidelines may be asked to stop recording, hand over or destroy the recording, or delete postings to social media.

Thank you for helping us respect privacy.

Public Restrooms

Visitors should not use the bathrooms in patient rooms. Public restrooms are located on all floors near the elevators.

Smoking

You’re not allowed to smoke or vape anywhere in the hospital or on the hospital grounds.

Telephone

All patient rooms have phones that are free to use. Friends and family can call you by dialing 610-983-1000.

Vending Machines

Vending machines are on the first floor, across from the Information Desk in the North Tower.

Visiting Guidelines

• Limit visitors to two per visit for no more than 20 minutes at a time for medical/surgical patients and five minutes for Intensive Care patients.
• ICU: No more than two visitors are allowed per day (immediate family only). No children under age 14 are allowed to visit at this time.
• Maternity: Siblings of any age may visit.
• We recommend that visitors other than siblings be age 14 or older. One support person can stay overnight. Sleep sofas are provided in each postpartum room.
• Children under age 14 must be accompanied by an adult at all times.
• Please allow patients their privacy by waiting for another elevator during patient transport.
• Be considerate of other patients by refraining from loud conversation and by keeping noise to a minimum.
• Do not visit if you are not feeling well.
• Observe “no visiting” and “precaution” signs before entering a patient’s room.
• Leave the room during tests, treatments, and change of shift reports if asked.
• Overnight stays for families of patients will be considered under special circumstances.
• We suggest selecting only one family member to communicate with staff about the patient’s condition. Scheduled updates can be arranged with a nurse.
• Patients have the right to choose to receive visitors from among family, friends, or other individuals at any time during their stay.

Visiting Hours:

General: 11:00 a.m. — 8:00 p.m.

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time. At times, Phoenixville Hospital may limit in-person visitation to reduce the risk of infection exposure to patients, caregivers, and staff.

Zero Tolerance

Our hospital is committed to providing a healing environment and is dedicated to ensuring safe, effective, quality care. As a patient receiving care, we ask that you and your visitors treat our staff, providers, and others with respect and not engage in aggressive behaviors. Examples of aggressive behavior may include:

• Cursing or use of offensive language
• Threats, insults, or intimidation
• Sexual comments or harassment Inappropriate touching
• Physical assault (Including: slapping, biting, kicking, spitting, or throwing items at others)
• Damage to our property

Acting in a threatening or aggressive way could result in removal from the premises or law enforcement involvement. Hospital leadership supports the rights of staff to press charges for aggressive behaviors against them.